Stebin Market Place

Italian Food Joy®

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Returns and Refunds

The customer has the right to ask, within and no later than 8 working days from the receipt of the goods, for a product replacement if the goods have been damaged during shipment, provided that the goods were signed as unchecked on delivery.
This right must be exercised by the Customer by sending an e-mail to

The Administrator will promptly notify the Producer of the request for replacement of the damaged goods. The Producer will substitute the goods which will be sent to the Customer via courier, with no additional charge, within a reasonable time from the receipt of the request, or alternatively will reimburse the amount equal to the product to be replaced if the product is no longer available.

The Buyer, as a consumer, may exercise the right of withdrawal from the contract without any reason and without any penalty within and no later than 14 days from the date of delivery of the goods, as indicated in the General Terms and Conditions of Sale available on this website. The Right of Withdrawal can be exercised by sending a written request via e-mail to the following address

In the event that the Buyer decides to exercise the right of withdrawal, the Buyer shall return the purchased product to the Producer provided that the product is returned in its entirety and has not been partially consumed, is packed in its original packaging or in a similar packaging which preserves the product and is suitable for transportation, is sealed and is not accessible, and shall indicate in the request the name of the purchased product and if the package has been opened.

The Buyer shall be responsible for the cost of returning the goods to the Producer. The return delivery must however take place within fourteen days from the date of the withdrawal request. In the event of withdrawal, the Buyer will be entitled to the complete refund of the amount paid, with the exception of perishable goods (not reimbursable – as indicated in the General Terms and Conditions of Sale) and products that cost less than 50 euros (excluding shipping costs), provided that the Producer has already received the returned products or the Buyer provides adequate proof that the goods have been shipped.

Download here Return and refunds PDF file